Refund & Cancellation Policy
Last Updated: August 30, 2026 | Fair & Transparent Policies for Families
At SNBS On-Demand Care Services, we strive to ensure total peace of mind for clients while maintaining fair operational support for our caregiving professionals.
1. Cancellation Prior to Shift Commencement
If a booking is cancelled at least 4 hours prior to the scheduled shift start time, a full 100% refund is processed back to your original payment method within 24 to 48 business hours.
2. Caregiver Replacement Guarantee
If you are not satisfied with an assigned care professional's punctuality or conduct, SNBS coordinates a suitable replacement free of additional assignment fees within 24 hours.
3. Early Contract Termination & Pro-Rata Settlements
For recurring, multi-day, or monthly retainer plans, if a customer wishes to conclude service early, charges are calculated on a pro-rata basis for completed shifts, and the unutilized balance is refunded.
4. Customer No-Show & Site Access Refusal
If an assigned care professional reaches the requested location on time but access is refused or the client is unreachable without prior notice, deployment and transit charges may apply.
5. How to Initiate a Cancellation or Refund
You can request a cancellation or refund by contacting our helpline directly:
- WhatsApp Support: +91 82629 22068 / +91 97636 98787
- Email: support@snbs.life